Cancellations must be done within the first 24 hours of purchase. After this there may be a cancellation fee depending on where your order is in the processing.

Orders are hand made to order and a cancellation can affect the materials and time put into your order if crafting has begun. If we are using materials that cannot be recovered for another piece of jewelry, we will assess the cost for a cancellation fee on a case by case basis.

To make an inquiry about cancellations, plase e-mail us OR send a social media message.

support@yayhawaiijewelry.com

All jewelry is hand made to order and sales are final.

Exceptions are if errors were made by us, and a replacement or correction needs to be made. We will arrange to exchange or replace at no cost.

To make inquiries please e-mail us OR send a social media message.

support@yayhawaiijewelry.com

• If we have delivered an item that is not the correct size according to the invoice, we will arrange an exchange at no cost.
• If you want to resize something that was made according to the invoice but now is not a good fit, we will assess a resizing fee on a case by case basis.
• If we have NOT delivered your item AND it has not been started by our jeweler, we can take requests to change the size on the invoice. If the jeweler as already started your piece, a resizing fee may be assessed.

To make inquiries about resizing, please e-mail us OR send us a social media message.

support@yayhawaiijewelry.com

Please click here to learn more about our tips for ordering accurate sizes.

We do not do order pick up at this time.

Please click here to read more about our process and the time it takes to hand make and ship your packages.

If you require a specific date of delivery, contact us so we try to accommodate your timeline.

Yes, we need to purchase a label and use supplies to pack your order. Therefore, we must charge a shipping fee to cover these costs.

You should have received an e-mail with your order confirmation. This will be sent to the e-mail you provided at checkout.

Please double check your
spam folders incase the e-mail was flagged by your provider.

If you still do not see your e-mail, feel free to message us here and we can help you further.

Please message us right away with information about address changes.

We don't always have our online catalog updated with all our beautiful jewelry.

Feel free to message us describing what you saw, most times we can create a custom order for you.