Contact us
FAQ
Below are some common questions:
You should have received an e-mail with your order confirmation. This will be sent to the e-mail you provided at checkout.
Please double check your
spam folders incase the e-mail was flagged by your provider.
If you still do not see your e-mail, feel free to message us here and we can help you further.
Please message us right away with information about address changes.
All jewelry is hand made to order. This means we do not make it until you order it.
This is why our processing times can be quite long at times. For example, during high volume holidays we can have 400+ orders in queue.
Before you place your order, we have an announcement bar at the top of the page with our estimated processing times.
We don't always have our online catalog updated with all our beautiful jewelry.
Feel free to message us describing what you saw, most times we can create a custom order for you.
*NOTE* we are not responsible for international custom duties or fees. We cannot control what your country will charge once the package leaves the United States. Please be aware of the unique charges your country may have before ordering.
There should be an option during checkout to select international shipping.
If you do not see any available options at checkout, please feel free to message us and we can help you further.